1. Where does your tea come from?

Our teas come from traditional core production areas in China, such as West Lake Longjing (Zhejiang), Wuyi Rock Tea (Fujian), Pu'er Tea (Yunnan), and Tieguanyin (Anxi). Every leaf is hand-picked by experienced tea farmers to ensure freshness and purity.

2. How is tea preserved?
  • Tea should be stored away from direct sunlight and humidity. We recommend:
  • Green tea and white tea: Store tightly closed and refrigerated to preserve their fresh aroma.
  • Oolong tea and black tea: Store tightly closed at room temperature in a cool, dry place.
  • Pu'er tea: Suitable for long-term storage in an odor-free, well-ventilated environment, away from light.
3. What are the characteristics of your tea?
  • We offer a variety of teaware options:
  • Jingdezhen porcelain: White and delicate, perfect for brewing green and scented teas.
  • Yixing purple clay teapots: Breathable, suitable for brewing oolong and Pu'er teas.
  • Modern minimalist teaware: Conveniently designed, perfect for everyday and office use.
4. How to choose the right tea for you?
  • For a refreshing and elegant taste, choose green tea or white tea.
  • For a richer and more robust tea, choose black tea or Pu'er tea.
  • For a floral and fruity aroma and a rich texture, choose oolong tea.
  • For a health-conscious and collectible tea, choose aged Pu'er tea.
5. Do you support international delivery?

Yes, Teaworldly offers worldwide shipping. Delivery times vary depending on the destination, but typically range from 7–20 business days. Customs duties may apply to some countries and are the responsibility of the buyer.

6. How long does it take to ship after placing an order?

We ship within 1–3 business days. After shipment, you will receive a tracking number to track the progress of your package.

7. Can I return or exchange my product?
  • Tea: Due to the special nature of tea products, we do not accept returns or exchanges unless there are quality issues.
  • Teaware: If there are any damages or quality issues, please contact us within 7 days of receipt and we will provide a free replacement or refund.
8. Do you offer gift boxes?

Yes. We offer a variety of tea gift boxes and teaware gift boxes, perfect for business gifts and holiday gifts. You can also contact customer service for custom gift boxes.

Thank you for your interest in Teaworldly! Whether you need tea consultation, teaware selection, or partnership discussions, we're always happy to serve you.

support@teaworldly.com
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